Canberra founded · Family run · Since 2007

0411 832 037
Founded 2007 · Bruce ACT

The CanberransCanberra calls first.

Eighteen years, twelve thousand jobs, one promise: pick up the phone, quote before you start, warranty every job. That's the difference between a call centre and First Choice Plumbing.

First Choice Plumbing Canberra team

Licensed in the ACT

First Choice Plumbing

ACT Plumbing Licence 20111510

Our story

One ute, one apprentice, one promise.

Call 0411 832 037

First Choice Plumbing started in 2007 with a single ute, one apprentice and one promise made to our first customer in Bruce: pick up the phone, quote before you start, warranty every job.

Eighteen years later we're eighteen technicians strong, dispatch from three ACT depots, and still answer every emergency call with a licensed plumber — never a call centre.

We're the people you meet at the Belconnen soccer, at the Kingston Foreshore markets, at your kids' school pickup. That's the accountability that keeps our rating at 4.9★ across 12,000+ jobs.

"We answer every emergency call with a licensed plumber. That's the line — not a call centre, not a script, not 'we'll get back to you tomorrow'."

— The First Choice Plumbing team

On the tools in the ACT

Our own work, not stock photos.

Sewer replacements, drainage rebuilds and hot water installs shot on Canberra job sites by the crews who did them.

Excavation exposing a collapsed sewer line with new junction and riser fitted
Excavation exposing a collapsed sewer line with new junction and riser fitted
New PVC sewer line laid on a compacted gravel bed in a deep Canberra trench
New PVC sewer line laid on a compacted gravel bed in a deep Canberra trench
Rinnai Infinity 26 instantaneous gas hot water unit installed at a Canberra property
Rinnai Infinity 26 instantaneous gas hot water unit installed at a Canberra property
Capped drain inspection points installed beside a garage slab in Canberra
Capped drain inspection points installed beside a garage slab in Canberra
CCTV drain camera monitor showing root intrusion inside a Canberra sewer pipe
CCTV drain camera monitor showing root intrusion inside a Canberra sewer pipe
Hot and cold pex lines and gas line roughed into an open bathroom wall cavity
Hot and cold pex lines and gas line roughed into an open bathroom wall cavity
Gas manometer holding a 30.5 pressure reading during a compliance leak test in Canberra
Gas manometer holding a 30.5 pressure reading during a compliance leak test in Canberra
Freshly poured driveway slab over a repaired sewer line at a Canberra home
Freshly poured driveway slab over a repaired sewer line at a Canberra home
Replacement sewer junction and risers installed in a trench beside a Canberra home
Replacement sewer junction and risers installed in a trench beside a Canberra home

18 yrs

In Canberra since 2007

12,480+

Jobs delivered

82

Suburbs on the roster

4.9★

Rated across platforms

How we got here

Eighteen years of Canberra work.

2007

Founded in Bruce

A single ute, one apprentice, one promise: pick up the phone.

2012

24/7 dispatch launched

The first ACT-wide overnight crew — still running today.

2016

Gas fitting division

Class A ACT gas licence. Same team, wider work.

2020

Heat-pump specialists

Sanden and Reclaim accredited before the ACT rebate scheme even opened.

2024

12,000+ jobs delivered

4.9★ rating across Google, ProductReview and word-of-mouth.

What we're actually about

Four values,
on every invoice.

Canberrans looking after Canberrans

Vans staged in Bruce, Phillip and Fyshwick. Never dispatched from Sydney.

Under 60 minutes, 24/7

A dedicated after-hours crew — winter, summer, Christmas Day.

Fixed pricing, no upsell

Written quote before we start. What we quote is what you pay.

Workmanship warranty in writing

On every invoice. One call and we're back — free.

Vs the rest

Why Canberra calls us first.

First Choice
The rest
Who answers the phone
A licensed technician, 24/7
A call centre in another state
Pricing
Fixed written quote before work
Hourly — 'we'll see how it goes'
After hours
No call-out fee in business hours, after-hours rates disclosed upfront
Double time, no warning
Workmanship warranty
In writing on every invoice
Verbal, if you're lucky
Compliance
Access Canberra lodged same day
You chase the paperwork
Cleanup
Drop sheets down, everything taken away
Rubbish left for you
What Canberrans actually say

Reviews we didn't ask for.

Google · ProductReview · Word of Mouth

First Choice solved a complex drainage issue that three other firms said was impossible. Precise, clean, and finished on time.

Xavier Sterling·Red Hill, ACT

Hot water died on a Sunday night. Technician on site in 40 minutes, new unit in by lunchtime. Faultless service.

Elena Vance·Yarralumla, ACT

Fitted out our café kitchen with grease trap, backflow and hot water. Passed inspection first go. Highly recommend.

Marcus Hale·Braddon, ACT

Meet a First Choice technician.

Book a job, request a callback, or ring the emergency line. Same team, same warranty, no matter which.

Call now