Terms & Conditions

These terms and conditions govern the agreement between the client and First Choice Plumbing (hereinafter referred to as "the Company") in relation to the supply of plumbing services, related works, goods, fittings, fixtures, plant, equipment, and associated materials.

Unless otherwise stated, quotations remain open for acceptance for 30 days from the date of issue. By accepting a quote, booking our services, or directing us to proceed, the client confirms they have read, understood, and accepted these terms and conditions.

We provide services including but not limited to emergency plumbing, blocked drains, hot water services, general plumbing repairs, leak detection, residential plumbing, commercial plumbing, strata plumbing, and associated supply and installation works.

Quoted Price Scope: The quoted price covers only the specific work described in the written quote or work order.

Variations: Additional work, changed site conditions, or scope modifications will be quoted separately and must be approved before proceeding.

We reserve the right to decline, postpone, or suspend work where safety, access, compliance, or payment concerns arise.

Access: The client must ensure clear, safe, practical, and unobstructed access to the work area and equipment. Obstructions, unsafe conditions, or the need to move obstacles may result in extra labour or equipment charges.

Approvals & Hazards: The client is responsible for obtaining all necessary owner, strata, or authority approvals and informing us prior to commencement of any known site hazards (hazardous materials, electrical or gas risks, contamination, structural issues, confined spaces).

Concealed Services: The client must clearly identify and communicate the location of underground or concealed services, cables, and pipes prior to any excavation or drilling. If third-party detection is needed, it may be treated as an additional service.

Occupants & Pets: Children, pets, and occupants must be kept safely managed while we attend the premises.

Ownership of Title: All materials, goods, fittings, fixtures, plant, and equipment supplied remain the absolute property of the Company until all monies owing for those materials and associated services have been paid in full.

Special Orders: Special-order, custom, or made-to-order items are generally non-refundable if the client cancels after ordering, except where required by law.

Existing Systems: Where new equipment or products are connected to existing plumbing, gas, or electrical infrastructure, we take no responsibility for faults, failures, or pre-existing defects in the existing system unless separately engaged to rectify them.

Until ownership passes, the client holds goods as bailee only and must not sell or encumber them. The Company reserves the right to enter premises to recover goods following payment default.

50% Deposit Required: A 50% deposit is required for every job upon acceptance before work will commence. Work will not begin until the deposit has been received.

Final Balance: The remaining 50% balance is strictly due upon completion of the job.

Payment Methods: We accept payment via Bank Transfer or EFTPOS. Payment details are provided on the invoice.

Compliance Certificates: If a compliance certificate is required, it will be issued upon receipt of final payment in full.

Overdue Payments: Overdue payments may result in suspended work, interest charges of 1% per month (calculated daily), and recovery of reasonable legal and debt collection costs.

Cancellation Notice: Cancellations must be made at least 24 hours in advance.

Non-Refundable Deposits: Deposits may be non-refundable if materials have already been purchased or work has already begun.

Change of Mind: We do not provide refunds or replacements for change of mind or client cancellation after ordering, except where required by law.

Workmanship Warranty: Installation services carry a 3-month workmanship warranty. Maintenance and repair services carry a 28-day workmanship warranty.

Manufacturer Warranties: Supplied products carry manufacturer warranties. Diagnostic, removal, or reinstallation labour for faulty manufacturer items remains payable by the client unless covered by the manufacturer.

To the maximum extent permitted by law, we take care to perform work to a high standard, but we are not liable for pre-existing damage, hidden corrosion, or unforeseen complications beyond our control.

We are not liable for indirect, consequential, or punitive losses, nor damage caused by inaccurately identified underground services or supplier delays. Where liability cannot be excluded, liability is limited at our option to re-performing the service, repairing or replacing goods, or paying the cost of doing so.

The client indemnifies the Company against all claims, losses, costs, and liabilities arising from incorrect information supplied, unsafe site conditions, or breach of these terms.

Standards: Works are carried out in accordance with applicable laws, codes, and standards relevant to the services engaged. Timeframes given are estimates only.

Governing Law: These terms are governed by the laws of the Australian Capital Territory (ACT) and New South Wales (NSW). The parties submit to the non-exclusive jurisdiction of the courts of the ACT and NSW.