Pipe burst right now? Turn off the mains — then call.
Water everywhere? Do these four things now.
Split copper, frozen mains, pinhole leaks in the ceiling — isolated, repaired and pressure-tested with an insurance-ready report the same day.
Four steps that save your floors.
Turn off the mains
Front boundary or garage — usually a blue or red tap. Turn clockwise until firm.
Kill electric hot water
Switch off at the meter box to stop the element from burning out dry.
Move valuables
Lift rugs, laptops, boxes — anything absorbent. Bucket under active drips.
Call us
Under 60 min response, ACT-wide, 24/7. Insurance report emailed same day.
How we repair
Fixed properly — first time, on paper.
Thermal imaging and acoustic detection let us pinpoint the split without opening walls or floors unnecessarily. Every completed job gets a full pressure test.
Call 0411 832 037- Thermal imaging leak detection
- Acoustic listening on pressurised lines
- No-dig repair where the pipe run allows
- Full system pressure-test on completion
- Written cause-and-effect report for insurers
- Frozen-pipe lagging retrofit available
No call-out fee during business hours.
Mon–Sat 7am–6pm
Standard booking
Booked in advance — same-day where possible.
- Licensed technician
- Written quote before work
- Fixed-fee small jobs
- 12-month workmanship warranty
Any weekday, on the day
Same-day priority
Locked to a 2-hour window. Most popular for hot water and burst pipes.
- 2-hour arrival window
- Priority parts dispatch
- Fully quoted before work
- Workmanship warranty in writing
Nights, weekends & public holidays
After-hours & emergency
No call-out fee in business hours; after-hours rates disclosed upfront. Under-60-min response.
- Under 60 min response
- $199 + GST weekend assessment fee
- Isolation of water & gas
- Insurance-ready reporting
Burst mains covered ACT-wide.
Common burst-pipe questions.
What should I do right now if a pipe has burst?
Turn off the main water stopcock at the front of the property, switch off any electric hot water at the meter box, move valuables away from the water, then call us.
Do you help with insurance claims?
Always. We provide a written cause-and-effect report with photos and pressure test data — accepted by every major Australian insurer.
How common are frozen pipes in Canberra?
Very. External copper and exposed PEX under raised floors can freeze on any morning below -3°C. We can retrofit lagging and heat trace to at-risk lines.
Six reasons Canberra keeps calling.
One licensed team, one clean job, and the paperwork done properly — every time you pick up the phone.
Licensed & Insured
ACT Plumbing & Class-A Gas Fitter licences. $20m public liability on every job — you're covered from the moment we arrive.
Under 60-Min Response
Real 24/7 dispatch from three ACT depots. Most Canberra emergency calls are on site inside the hour — including Sundays.
Fixed Upfront Pricing
Written quote before any tool comes out of the van. No call-out fee in business hours and no surprise line items — what we quote is what you pay.
Workmanship Warranty In Writing
In writing on every invoice. If our workmanship ever fails, one phone call and we're back — free.
Local Canberra Team
Vans stage from Bruce, Phillip and Fyshwick. Never subcontracted, never dispatched from Sydney — Canberrans looking after Canberrans.
4.9★ Rated & Trusted
12,000+ jobs completed across the ACT with a 4.9★ average on Google, ProductReview and word-of-mouth referrals.
Turn off the mains. Then call us.
A licensed Canberra technician answers, dispatches a van from the nearest depot, and gives you a written insurance report same day.
Burst mains we've repaired
Real Canberra burst-pipe repairs.
Excavation, pipe replacement and pressure testing on ACT properties — photographed on the job by our own crews.
Send us your job.
We'll call you back.
Fill in the form and a licensed Canberra technician will phone you within 15 minutes during business hours. For emergencies, please call 0411 832 037.
Hours
24/7 Emergency Response · Office Mon–Sat 7am–6pm
admin@firstchoiceplumbingcanberra.com.au
Service area
Canberra ACT + Queanbeyan
Licence
ACT Plumbing Licence 20111510
4.9★ across 500+ reviews
Google · ProductReview · Word of mouth
Under-60-min response promise
Real 24/7 emergency dispatch from three ACT depots. If your job is urgent, please call rather than fill the form — a licensed technician answers directly, day or night.