Legal · First Choice Plumbing
What we collect when you book a plumber, why we need it, who we share it with, how long we keep it, and how to access or correct it.
The short version
Never sold
We do not sell or rent your personal information to anyone.
Used for the job
Details are used to quote, attend, invoice and support your plumbing work.
Stored securely
Access-controlled business systems and reputable Australian-facing cloud services.
Your control
Request access, correction or removal from marketing at any time.
Cookies explained
Site analytics only — you can block cookies in your browser.
Local team
Handled in Canberra by our own team — 31 Lumeah St, Narrabundah ACT 2604.
This Privacy Policy applies to Today Plumbing Pty Ltd trading as First Choice Plumbing, including our website, bookings, contact forms, service enquiries, quotes, invoices, phone calls, emails and related communications.
References in this policy to "we", "us" or "our" are references to Today Plumbing Pty Ltd trading as First Choice Plumbing. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
We generally collect:
We do not seek sensitive information and ask that you do not send it to us unless it is directly relevant to the safe completion of plumbing work (for example, a hazard or accessibility requirement at the property).
Information is collected when you:
Third parties
We may also receive your details from a property manager, strata manager, real estate agent, landlord, insurer, builder or referral partner who engages us on your behalf.
We use personal information to:
We do not sell personal information. We disclose it only where necessary to deliver the service you requested or where the law requires it.
Recipients may include:
We may occasionally contact existing customers with service reminders, maintenance offers or updates. Every message includes a way to opt out, and you can also ask us to stop at any time by replying, calling or emailing us.
Our website uses cookies and similar technologies to keep the site working, remember preferences and understand how visitors find and use our pages.
Analytics and advertising
We may use third-party analytics and advertising tools that collect aggregated usage data, approximate location and device information. You can block or delete cookies in your browser settings, though some parts of the site may not function as intended.
Information is stored in secured business systems and reputable cloud services, with access limited to team members who need it to do their job.
Our safeguards
Password protection, access controls, secure devices, encrypted transmission where available, and staff obligations of confidentiality.
No guarantee
No method of transmission or storage is completely secure. While we take reasonable steps to protect information, we cannot guarantee absolute security of data sent to us over the internet.
Some of our software providers (such as cloud hosting, email or booking platforms) may store data on servers located outside Australia. Where this occurs, we take reasonable steps to ensure those providers handle information consistently with the Australian Privacy Principles.
We keep job, quote, invoice and compliance records for as long as needed to provide warranty support and to satisfy our legal, tax, insurance and licensing obligations. When information is no longer required, we take reasonable steps to delete or de-identify it.
You can request access to the personal information we hold about you, or ask us to correct anything that is inaccurate or out of date. Contact us using the details below and we will respond within a reasonable period. We may need to verify your identity, and in limited cases the law permits us to refuse access — if so, we will explain why.
If you believe we have mishandled your personal information, contact us first so we can investigate. If you are not satisfied with our response, you may refer the matter to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.
Our website may link to third-party sites, review platforms or supplier pages. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their own policies.
We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version is always published on this page, with the date it was last updated. This version was last updated on 3 August 2026.
15 · Contact details
If you have any questions about this Privacy Policy or how we handle personal information, please contact our team — we'll get back to you promptly.